High Reliability Organization Project Manager

HRO Project Manager

Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team.

This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills.

Reporting to the High Reliability Organization Operations Manager, the HRO Project Manager will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues.

They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance.

Responsibilities include:

• Managing the logistics of HRO Unit Huddles
• Attending and participating in weekly huddles; following up on issues raised and providing updates on standing issues
• Updating weekly quality performance scorecards; reviewing data in advance and summarizing trends or areas of concern for unit leadership
• Answering in depth questions from leadership about the data, metrics, definitions
• Coordinating with technical teams to perform data deep dives as needed
• Assisting with the development and collection of process metrics
• Supporting ongoing unit initiatives and implementation
• Triaging operational issues related to infrastructure (IT, Facilities, etc.)
• Communicating daily with unit leadership
• Identifying opportunities for improvement across units/hospitals
• Identifying, cataloging and sharing best practices
• Acting as a liaison between unit teams, OCMO leadership and Digital teams
• Presenting analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) formulating recommendations, and effectively communicating results to non-analytic audiences
• Conducting project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiences

Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done:
Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other:
Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Other duties and responsibilities as assigned.