Director of Home and Community Based Services
Listed on 2026-08-13
-
Management
Healthcare Management, Operations Management, Project & Program Management
Position Summary:
The Director of Home and Community-Based Services is responsible for the effective operation, performance, and continuous improvement of SCES’s Home and Community-Based Services portfolio, including State Home Care Programs, Managed Care Programs, Community Nursing, Housing Supports, Transitions of Care, and other assigned programs and projects.
Reporting to the Chief Operating Officer, the Director provides operational leadership and accountability for HCBS service delivery, ensuring programs achieve established quality, compliance, financial, workforce, and performance expectations. This role is responsible for translating organizational priorities into effective day-to-day execution by strengthening operational practices, supporting managers, monitoring performance, resolving barriers, and ensuring teams have the clarity, resources, and support needed to deliver high-quality, person-centered services.
As a member of the SCES Leadership Team, the Director contributes to organizational planning and supports execution of strategic priorities by developing operational plans, monitoring progress, addressing challenges, and ensuring consistent follow-through. The successful candidate creates a culture of accountability, collaboration, operational excellence, regulatory readiness, and person-centered service.
The successful candidate creates a culture of accountability, collaboration, operational excellence, regulatory readiness, and person-centered service.
Key Responsibilities- Provide day-to-day operational leadership for SCES’s HCBS programs, ensuring effective service delivery, regulatory compliance, financial stewardship, and achievement of performance expectations.
- Translate organizational priorities into clear operational goals, workflows, timelines, and accountability measures.
- Support implementation of SCES strategic priorities by translating organizational goals into practical operational plans and measurable actions.
- Develop and monitor HCBS improvement plans, ensuring initiatives have clear ownership, timelines, and expected outcomes.
- Partner with Directors and department leaders to coordinate implementation efforts and resolve barriers to successful execution. Provide day-to-day operational leadership for SCES’s HCBS programs, ensuring effective service delivery, regulatory compliance, financial stewardship, and achievement of performance expectations.
- Ensure departmental compliance with all applicable federal, state, contractual, payer, and accreditation requirements.
- Develop and maintain operational systems that proactively monitor compliance, quality, and program performance, identifying risks before deficiencies occur.
- Ensure continuous audit readiness through routine monitoring, quality reviews, documentation oversight, and performance improvement activities.
- Lead responses to regulatory reviews, audits, monitoring visits, and corrective action plans, ensuring timely implementation and sustained compliance.
- Partner with the Regulatory Affairs and Quality teams to identify trends, mitigate organizational risk, and implement sustainable operational improvements.
- Monitor HCBS operational performance through established dashboards, reports, and performance measures.
- Ensure managers regularly review productivity, utilization, staffing, compliance, quality, and service delivery metrics.
- Use data to identify trends, address performance challenges, and implement improvement actions.
- Lead, coach, mentor, and develop managers and supervisors, fostering leadership capacity and accountability throughout the organization.
- Build a high-performing, collaborative culture grounded in professionalism, integrity, continuous learning, and operational excellence.
- Establish clear expectations, monitor performance, provide regular coaching and feedback, and address performance concerns promptly through coaching, corrective action, and development planning.
- Develop leaders who effectively…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).