Director of Enrollment Operations

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

North Andover, MA, US

3 days ago Requisition

Salary Range: $90,000.00 To $ Annually

PCN 227

Position Overview:

The Director of Enrollment Operations provides strategic and operational leadership for the systems, processes, and services that support undergraduate admission and new student matriculation. Reporting to the Dean of Undergraduate Admission, the Director oversees two Enrollment Operations Specialists and is responsible for advancing operational excellence, strengthening customer service, ensuring data integrity, and leveraging technology and automation to create efficient and scalable enrollment processes.

The Director serves as a key operational partner to the Senior Director of Undergraduate Admission and Director of Transfer Admission, working closely with both leaders to translate recruitment and admission priorities into effective processes, workflows, and technology solutions. The Director also collaborates extensively with other campus partners, including Central Analytics, Athletics, and Student Life to ensure the accurate and timely exchange of information and a coordinated experience for students throughout the admission and matriculation process.

The Director serves as a functional leader for our CRM system (Slate) and related enrollment technologies, using these systems to improve workflows, automate processes, reduce manual work, maintain data quality, and enhance service to students and families. The Director will also lead the practical application and adoption of artificial intelligence within Undergraduate Admission, developing AI-enabled workflows and tools, partnering with consultants and technical resources on more complex solutions, and building AI fluency across the undergraduate admission team.

The Director also provides operational leadership and coordination for the matriculation of new first-year and transfer students, including onboarding tasks, completion tracking, student follow-up, and coordination with campus offices.

Key areas of oversight and responsibility include:

Enrollment Operations & Continuous Improvement

Lead the day-to-day work and continued advancement of undergraduate enrollment operations, establishing effective processes, service standards, workflows, and quality-control practices.

Evaluate existing processes and identify opportunities to simplify, standardize, automate, and scale operations while improving service to students and families.

Develop and maintain clear documentation of operational processes, procedures, roles, and timelines.

Anticipate operational needs throughout the enrollment cycle and ensure the team is prepared to respond effectively to changing volume, priorities, and deadlines.

Establish and monitor measures of operational effectiveness, including accuracy, turnaround time, service levels, and completion rates.

Identify operational challenges and recommend solutions that balance student experience, staff capacity, institutional priorities, and scalability.

Serve as a functional leader for Slate and other technologies supporting undergraduate admission and enrollment operations.

Manage and optimize Slate functionality supporting operational processes, including workflows, rules, queries, forms, portals/checklists, communications, imports/exports, and related functionality.

Lead the implementation and adoption of AI-enabled workflows and tools within Undergraduate Admission, including the development of AI agents and other solutions that improve operational efficiency, scalability, and service. Identify practical, high-value opportunities…