Dunkin Donuts Store Manager

Watermark Donut Company is a multi-unit Dunkin’ franchisee operating throughout the Greater Boston area. Established in 1990, the organization is committed to delivering consistent, high-quality products and exceptional customer service in a fast-paced, team-driven environment. Watermark prioritizes operational excellence, employee development, and community engagement, offering employees the opportunity to grow within a stable and performance-focused organization.

Watermark Donut Co., LLC is currently hiring a Store Manager to join our Boston network!

Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin’ runs on you and we’ll be running beside you every step of the way.

We’re All IN’.

As a Restaurant Manager, you will be responsible for overall operational, personnel, marketing and financial aspects of his/her store including but not limited to customer service, employee training, staffing, store appearance, sales, food costs, payroll costs, budget control, store safety, store sanitation, and profit. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’. You’ll also help your Restaurant Management Team and team members through performance, engagement, and training initiatives.

• High School Graduate or equivalent. College degree in business or related discipline preferred.
• 18 years or older
• Three to five years of supervisory restaurant, retail, or hospitality experience desirable.
• Must possess strong initiative, leadership and organizational skills.
• Good judgment and reasoning ability.
• Good oral and written communication and interpersonal skills.
• Ability to read and write English and perform basic arithmetic necessary for store operation and management.
• Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.
• Certified Retail Managers training (DDU), Food Handler (Allergen/Serve Safe Certified)
  * Company training is provided
• Ability to effectively communicate with our guests.
• Ability to do basic math.
• Basic understanding of financial management.
• Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate various software applications.

• Ensure full compliance with Dunkin’ brand standards, operating procedures, and all company policies.
• Lead by example to deliver an exceptional guest experience through consistent, high-quality service and product standards.
• Maximize sales and profitability by identifying and implementing business opportunities and promotional programs in coordination with the District Manager.
• Oversee daily store operations, including inventory management, cash handling, and labor controls, while safeguarding company assets such as equipment, inventory, cash, and confidential information.
• Maintain proper staffing levels by recruiting, hiring, onboarding, and training qualified employees in alignment with company standards and applicable employment laws.
• Train, coach, and develop team members to achieve operational excellence, ensure compliance with company programs, and support career growth opportunities within the organization.
• Enforce all safety, sanitation, and food-handling standards in compliance with Dunkin’, corporate policy, and federal, state, and local health regulations.
• Monitor product quality and equipment functionality to ensure compliance with safety and food safety requirements.
• Foster a positive and inclusive work environment by communicating clear expectations, providing ongoing feedback, recognizing performance, and resolving conflicts effectively.
• Ensure compliance with OSHA, ADA, and all federal and Massachusetts labor laws related to workplace safety, scheduling, and employee relations.
• Maintain regular communication with…