Renewals Specialist, Sales

At Smart Bear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring Smart Bear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. Smart Bear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, Jet Blue, Fed Ex, and Microsoft.

• Drive customer retention and revenue growth by managing end-to-end renewal cycles for a defined portfolio of accounts.
• Build trusted advisor relationships with customers to align Smart Bear solutions with their evolving business needs.
• Identify expansion opportunities through proactive engagement, product adoption, and value-driven conversations.

• Own and manage the full renewal lifecycle, ensuring timely and accurate processing of contracts to achieve retention targets.
• Strategically engage customers to understand business objectives and align Smart Bear solutions to support long-term success.
• Drive product usage and adoption to maximize license utilization and uncover upsell and cross-sell opportunities.
• Partner cross-functionally with Sales, Customer Success, Finance, and Support to ensure a seamless customer experience.
• Monitor customer health signals and proactively address risks to minimize churn.
• Provide insights and feedback on customer product experiences to improve performance, value realization, and overall satisfaction.

• 1–2 years of experience in a customer-facing role such as renewals, sales, account management, or customer success.
• Bachelor’s degree or equivalent professional experience.
• Experience in software or SaaS environments (preferred).
• Strong customer focus with the ability to build trusted relationships at multiple levels within an organization.
• Excellent written and verbal communication skills, including presentation skills.
• Strong analytical and problem‑solving abilities with the ability to manage multiple priorities in a fast‑paced environment.

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our Smart Bears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization—an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

• Our main goal at Smart Bear is to make our technology‑driven world a better place.
• Smart Bear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• Smart Bear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, Intelly
  
  X Digital Innovator and Built In Best Places to Work.

Smart Bear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws.

We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

At Smart Bear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact. We encourage candidates to view compensation as part of their total rewards experience s includes…