Sales Support Representative - Commercial

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, homes, and businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service, and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations and embodies a community of proud associates who operate with the shared purpose of building something meaningful.

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday – Friday, 7:00 am–4:00 pm

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use the customer relationship management (CRM) system and phone system.

Qualifications

• 1‑3 years of sales and/or customer service experience is required.
• Experience in plumbing, HVAC, or other trades is strongly preferred.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented mentality with the ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach to benefits plans and programs that support the mental, physical, and financial well‑being of our associates. Our competitive offering includes health, dental, vision, paid time off, life insurance and a 401(k) with a company match, as well as additional meaningful and inclusive enhancements that are adaptable to diverse situations and needs, including mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Pay Range
: $22.45 – $35.89 (Estimated ranges are monthly for salaried roles or hourly for all other roles. This role is bonus or incentive plan eligible.)

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The company is an equal‑opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected veterans, and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.