Xfinity Retail Sales Consultant - Bilingual Spanish or Portuguese

Job Summary

Bilingual Spanish or Portuguese required. Join Comcast Xfinity to build a rewarding retail career, deliver excellent customer service, meet sales targets, and provide a great customer experience.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

Comcast provides best‑in‑class benefits designed to connect you to the support you need when it matters most.

• Day‑One benefits:
  Medical, Dental, and Vision coverage.
• Xfinity courtesy services in service areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 for full‑time employees.
• Paid time off.
• 401(k) savings plan with up to 6% matching.
• And much more.

• Understand and apply our Operating Principles as job guidelines.
• Own the customer experience, think and act in ways that put customers first and make them promoters of our products.
• Know your stuff, be enthusiastic learners, and advocate our technology, products and services.
• Win as a team by working together and being open to new ideas.
• Participate in the Net Promoter System by supporting employee and customer feedback.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for customers, colleagues, investors, and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Communication
• Resilience
• Critical Thinking Problem Solving
• Professional Integrity

Base Pay: $19.00 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $26.69 per hour.

Commission potential exists for those who overachieve sales targets.

High School Diploma / GED.

None.

2‑5 years.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.