Community Life Service Coordinator

Location: Kent Street

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Community Life is TCB's place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low‑income populations. We engage residents in creating programs and build strategic partnerships with local stakeholders to maintain stable housing and create pathways to opportunities in six key practice areas: youth development, education, workforce development, health, asset building, and community engagement.

Reporting to the Community Life Senior Manager, the Community Life Service Coordinator (SC) develops and coordinates support services for residents of the mixed‑income apartment community. The Service coordination will ensure resident and community success through close work with TCB property management team and local community partners. The SC will work one‑on‑one with residents to assist them in achieving housing stability. The SC is an integral part of the housing and property team and plays a critical role in the overall positive culture of the property for the enjoyment of its residents and the respect of its neighbors.

Housing stabilization is the area of focus that will be delivered through referrals to quality, local partners, on‑site programming and individual coaching. The goal is to have families stable in their housing and to connect them to local opportunities in the areas of education, workforce development, financial education, asset building and health. In addition, community engagement and community building activities will be essential in order to create a sense of community and initiate a gateway to other support services.

The SC will work with each family to create a housing stability success plan that will guide the support, interventions, and referrals needed by the family/individual. The family/individual success plans ensure a resident‑centered approach to delivering resident services. In addition, the SC, in collaboration with the Community Life HUB team, will track performance measures, administer the annual survey, develop a Community Success Plan, and evaluate effectiveness of the partnerships to impact outcome measures.

This is a 5 day per week in person role.

• Develop strategic partnerships with local service providers to bring on‑site programs or provide referral to off‑site program and services in workforce development, financial, and housing stability.
• Develop and implement a plan to support individuals/families with lease violations including housekeeping violations.
• Participate in unit inspections as requested by Property Management.
• Build positive relationships in the community to build capacity and maintain current partnerships to ensure resources are available.
• Monitor residents' housing stability on an ongoing basis and provide mediation services between residents and Property Management if there are any issues, maintenance requests, late rent or conflict of any kind.
• Provide case management and supportive services to residents to ensure they understand the lease requirements to avoid lease infractions to remain in compliance with the terms of their lease.
• Conduct home visits to residents on a weekly, monthly or as‑needed basis.
• Coordinate with other agencies/partners services to be delivered to residents in need of rent and utility assistance.
• Assess issues related to late rent payment and develop a plan to address the barriers for on‑time rent payment.
• Assist in administering the Community Life Questionnaire annually to residents.
• Conduct welcome orientations for new residents.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out on‑site programming.
• Att…