Resident Engagement Coordinator

FHRC Management Corporation is seeking an experienced Resident Engagement Coordinator (REC) for Clarendon Hill Towers, a 501-unit affordable housing community in Somerville, Massachusetts. The community consists of layered affordable housing programs including HUD Project-Based Rental Assistance (PBRA) Section 8, Low-Income Housing Tax Credits (LIHTC), and HOME.

Reporting to the Property Manager and Director of Resident Engagement, the REC effectively assists residents who have requested support in enhancing the quality of their daily lives. This may include enabling them to participate more effectively in social, educational, and economic programs, as well as providing information and referrals to local service providers to assist residents in pursuing opportunities and achieving their life objectives.

The REC is an integral part of the multifamily and property management team, playing a critical role in the overall positive maintenance of the community, ensuring the enjoyment of its residents and the respect of its neighbors. Together, the REC and community-based team collaborate to provide residents with the necessary and desired skills to maintain their housing and meet their self-identified goals.

• Welcome and build relationships with new residents while nurturing relationships with existing residents.
• Educate residents on the role of the REC in assisting residents to access resources and programs.
• Identify and assess individual and family desires and needs when appropriate.
• Inform residents of available resources and provide support in accessing services successfully.
• Assist senior residents to age in place and in-community by identifying and evaluating the need for health and social services, accessing desired and needed services, and monitoring their effectiveness.
• Promote self-sufficiency by engaging residents in the process of evaluation and assessment to determine appropriate services for residents and families.
• Develop and nurture positive working relationships with local agencies that effectively assist residents to achieve their self-determined opportunities and objectives in life.
• Engage residents in the process of developing and implementing community-building events.
• Advocate with and for residents on a variety of issues, including individual services and health care plans with local agencies.
• Utilize Yardi (property management software) to access necessary information regarding residents.
• Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance.
• Provide lease education during new move-in visits and on an as-needed basis.
• Ability to establish and maintain appropriate professional boundaries in interactions with residents, ensuring that relationships remain respectful, supportive, and consistent with REC guidelines and organizational policies.
• Work closely with the Property Manager and other community-based team members to follow up on lease violations and to support these residents to come into compliance with the lease.
• In conjunction with the Director of Resident Engagement and/or the Vice President of Property Management, establish outcome measures—consistently tracking and monitoring the results.
• Report program outcomes to internal and external stakeholders.
  
  Analyze and use outcomes data as the basis for continuous program improvement.
• Provide support and guidance to residents to coordinate and facilitate resident meetings, community building events, and other programs as desired by residents.
• Support residents to enhance the quality of their lives—encourage and empower residents towards self-sufficiency.
• Work closely with the property management team to resolve conflicts…