HDM Delivery Logistics Manager

Description

Department: Nutrition

Reports To: Director of Nutrition and Community Programs

FLSA Status: Exempt

Union Status: Non-Union

The HDM Delivery Logistics Manager manages the day-to-day delivery logistics operations that support Home-Delivered Meals (HDM) and congregate meal programs. This manager-level role is accountable for safe, accurate, timely, and reliable meal delivery; effective driver supervision of delivery staff; efficient route coordination; planning staffing coverage; operational performance; and high-quality service to older adults and individuals with disabilities.

The Manager leads delivery, scheduling, daily dispatch coordination, route, staff performance practices, service recovery, and continuous improvement. The role uses data, performance indicators, and sound operational judgment to improve efficiency, manage costs, identify capacity needs, and strengthen service reliability.

The HDM Delivery Logistics Manager serves as the primary operational point of contact for delivery logistics matters and partners closely with the Nutrition Operations Manager, HDM Team Leader, Registered Dietician, Housing Programs Manager, and other organizational partners to ensure coordinated daily operations.

• Manage daily delivery logistics for home-delivered and congregate meals, including dispatch coordination, route assignments, loading, departures, returns, and service recovery.
• Ensure meals are delivered safely, accurately, and within established delivery windows.
• Monitor daily operating conditions and proactively resolve disruptions related to staffing, weather, traffic, client changes, route challenges, or meal production timing.
• Develop, implement, and maintain standardized delivery logistics procedures, workflows, operating protocols, and contingency plans.
• Ensure delivery operations are appropriately staffed, prepared, and coordinated with Food Service and program leadership each operating day.

• Develop, maintain, and continuously improve efficient delivery routes based on mileage, drive time, stops, delivery windows, geography, meal volume, and delivery staff productivity.
• Evaluate route capacity and adjust routes based on client volume, geographic changes, congregate site schedules, and service requirements.
• Identify opportunities to reduce unnecessary mileage, overtime, idle time, and inefficient routing.
• Establish and monitor appropriate productivity expectations for delivery staff and routes.
• Use operational data to recommend route changes, staffing adjustments, capacity planning, and service improvements.

• Recruit, train, onboard, schedule, supervise, coach, and evaluate delivery staff in partnership with Human Resources.
• Set clear expectations and hold staff accountable for attendance, punctuality, safety, customer service, productivity, and operating standards.
• Develop delivery staff schedules and coverage plans that align staffing with daily meal volume, route requirements, and operational needs.
• Monitor attendance, overtime, productivity, staffing gaps, and coverage needs; proactively resolve issues to minimize service disruption.
• Provide timely coaching, feedback, recognition, and corrective action when appropriate.
• Build a professional, respectful, reliable, accountable, and service-oriented team culture.
• Ensure delivery staff receive consistent onboarding and ongoing training in safe driving practices, client interaction, confidentiality, emergency procedures, food handling expectations, and organizational policies.

• Coordinate the resources required for reliable daily meal delivery.
• Monitor delivery resource needs and identify capacity, equipment, staffing, or operational gaps.
• Coordinate with internal staff and external vendors to resolve delivery logistics issues that may affect service delivery.
• Support organizational planning for future delivery capacity as meal volume and program needs evolve.

• Maintain a strong culture of safety, risk prevention, compliance, and accountability in daily delivery operations.
• Ensure compliance with applicable organizational, contractual, regulatory, and program requirements.
• Monitor delivery staff safety practices and promptly address unsafe practices.
• Ensure required licenses, training, background checks,…