Client Experience Coordinator

Responsibilities

This dynamic, fast-paced position provides the highest level of customer and sales support by assisting the furniture division and managing assigned accounts from order processing through installation and invoicing. Responsible for coordinating with other dealership functions and outside resources to ensure stellar account management for all clients.

The responsibilities of this role include but are not limited to:

• Coordinate with the account manager for internal aspects including pricing, expediting shipments, and sales collaboration.
• Act as the single point of contact for customer inquiries, problem resolutions, support and information, and assistance with company technology.
• Setup new customers and vendors by completing online forms on Mydancker and obtaining credit applications (Form W-4) from vendors.
• Develop and process quotes, sales orders, and invoices efficiently, accurately, and in compliance with customer contracts and dealership profitability standards.
• Handle vendor acknowledgments and lead time coordination.
• Coordinate and expedite service to customers across dealership functions and divisions, outside contractors, and vendors to ensure timely delivery and installation and accurate invoicing.
• Obtain and complete certificates of insurance for and from clients.
• Confirm completion of punch list activities.
• Communicate with vendors on customer needs, specification issues, and timely delivery.
• Ensure customer satisfaction through review of all order lines, completion of punch list activities, and follow-up on vendor credits and freight claims.
• Search for and recommend new processes and work methods to increase organizational efficiency and improve customer satisfaction.
• The above duties may be supplemented occasionally with additional duties related to company objectives.

Qualifications

• Level of education:
  High School, or GED equivalent; college degree helpful.
• Job-related work experience:
  Minimum of 3-5 years.
• Experience working with Hedberg is preferred but not required.
• Contract Furniture Industry experience (Steelcase) helpful but not necessary, as we are willing to train the right candidate.

Other Requirements

• Excellent communication and organizational skills; must be detail-oriented with the ability to multitask, with an aptitude for numbers and ability to retain information.
• Product knowledge (preferably Steelcase).
• Computer skills:
  Windows, Hedberg, Word, Excel, Outlook.

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