Sales & Client Experience Coordinator

Sales & Client Experience Coordinator – Tucked & Tidy About Us

Tucked & Tidy is a relationship-oriented home care company focused on creating calm, dependable, and thoughtfully maintained home environments for busy households throughout Somerset County and surrounding areas.

We believe home should feel like a refuge -- not another source of stress.

Our company is intentionally built around:

• trust
• professionalism
• communication
• familiar faces
• stable recurring relationships
• dependable long-term care

We care deeply about creating smoother experiences not only for our clients, but also for the people who work within our team.

We are looking for a highly organized, emotionally intelligent, and people-oriented Sales & Client Experience Coordinator to serve as one of the primary points of contact for prospective and existing clients.

This role is far more than simply answering phones or booking appointments.

You will often be speaking with busy, overwhelmed, or stressed individuals who are looking for relief, support, and dependable help inside their home. We are looking for someone who can genuinely listen, understand what people need, communicate clearly, and guide clients toward solutions that truly fit their situation.

The ideal candidate is:

• warm and professional
• highly organized
• tech savvy
• emotionally perceptive
• calm under pressure
• an excellent communicator
• naturally compassionate
• a strong active listener
• confident in sales conversations without sounding pushy or transactional

• Answer inbound phone calls, texts, emails, and online inquiries
• Guide prospective clients through the quoting and booking process
• Listen carefully to client needs and recommend appropriate services
• Build trust and confidence during sales conversations
• Follow up with leads and maintain ongoing communication
• Coordinate scheduling details and client preferences
• Maintain organized client records and notes
• Handle client concerns professionally and compassionately
• Support recurring client relationships and retention efforts
• Collaborate closely with office staff and field teams
• Use company software systems efficiently and accurately
• Assist owner with administrative and operational tasks as needed (approximately 10% of role)
• Help support healthy recurring schedules for field technicians and overall schedule stability
• Help create smooth, dependable client experiences from first contact onward

• Hybrid position
• 3 in-office days per week
• 2 remote workdays per week
• Hours are Monday-Friday, 8:00 AM-5:00 PM (one hour break)
• No nights or major holidays

• Prior experience in sales, customer service, hospitality, or client coordination
• Strong communication and active listening skills
• Emotionally intelligent and able to read people well
• Highly organized and detail-oriented
• Comfortable handling multiple tasks and conversations simultaneously
• Tech savvy and able to learn software systems quickly
• Professional written and verbal communication skills
• Calm, dependable, and solution-oriented
• Able to handle sensitive or stressful conversations with maturity and empathy
• Strong follow-through and personal accountability
• Experience in home services, hospitality, or relationship-based service industries is a plus

This role plays an important part in helping maintain healthy recurring schedules for our field technicians and creating dependable experiences for our clients.

We believe strong scheduling consistency benefits everyone involved:

• clients receive smoother recurring care and familiar faces
• technicians receive more stable income opportunities
• the company operates more calmly and predictably overall

For that reason, this role includes performance-based incentive opportunities tied to areas such as:

• lead conversion
• recurring client retention
• booking consistency
• responsiveness and follow-up
• client experience quality
• schedule support and recurring growth

The ideal candidate understands that thoughtful sales and strong relationship-building directly contribute to the health and stability of the broader team.

• professionalism
• kindness
• consistency
• communication
• reliability
• emotional maturity
• thoughtful…