Collections Specialist

Description

We are looking for a Collections Specialist for a company in Bridgewater, NJ. This Long-term Contract position requires a detail-oriented individual who can manage delinquent accounts with accuracy, sound judgment, and a customer-focused approach in a fully onsite environment. The ideal candidate brings prior experience in banking or credit union settings and is comfortable handling both consumer and commercial collections while maintaining compliance with internal policies and regulatory expectations.

Collections Specialist Responsibilities:

- Manage a portfolio of past-due consumer and commercial accounts, prioritizing follow-up efforts to reduce delinquency and improve repayment outcomes.

- Contact customers by phone, email, and written correspondence to discuss outstanding balances, resolve payment issues, and negotiate appropriate repayment arrangements.

- Review account histories, billing records, and supporting documentation to determine collection strategy and identify next steps for resolution.

- Maintain accurate records of collection activity, customer interactions, commitments to pay, and account status updates within designated systems.

- Work closely with internal lending, servicing, and customer support teams to address disputes, clarify account details, and support timely resolution of open balances.

- Monitor payment commitments and take additional action on missed arrangements in accordance with established collection procedures and service standards.

- Apply banking and credit union collection practices while ensuring all outreach and account handling align with applicable regulations and company policies.

Requirements

Collections specialist requirements:

- Previous experience in collections

- Working knowledge of credit and collections processes, including billing follow-up and delinquency management.

- Strong verbal and written communication skills with the ability to handle sensitive financial conversations professionally.

- Proven ability to stay organized, manage a high volume of accounts, and document activity with a high degree of accuracy.

- Ability to exercise sound judgment, maintain confidentiality, and deliver effective customer service in a collections setting.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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