Receptionist, Healthcare

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Receptionist is the first face customers interact with upon entering the building. Must possess exceptional customer service skills.

Required:

• Must demonstrate exceptional customer service skills, especially communication skills
• Must be able to read, write and speak and understand the English language
• Must demonstrate the ability to multitask and prioritize customer’s needs
• Familiarity with computers and their functions
• Must be able to demonstrate impeccable follow-through

• Day Shift

• Greet all patients and visitors
• Produce Fast Pass for all visitor/vendors/patients
• Schedule Uber Health transportation for patients
• Provide patient comfort and emotional support
• Ability to use Martii phone to assist patients who do not speak English
• Assist patients to their destination as warranted,
  • This may require wheelchair, oxygen, walkers
• Assist waiting patients with requests
• Promptly report any patient dissatisfaction issues to direct supervisor
• Answers Lobby phones in a timely manner and transfer calls to appropriate offices
• Works collaboratively with Cancer Center Administration in managing throughput in the lobby and assisting with meeting room reservations

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer

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