Weekend Assistant Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Training & development
• Wellness resources

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike.

With boutiques currently open from coast to coast and several locations on the horizon.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.

$19 - 21 per hour + Commission + Bonus

Part-time leading to Full Time

Minimum 1 year experience in membership and service based business like Spa, Gym or Retail.

• Support the Ops Manager in overseeing day-to-day operations of 2 boutiques
• Ensure opening and closing procedures are completed accurately (including equipment shut down, towel cabinets, bed warmers, hot stones, doors secured, etc.)
• Maintain a clean, safe, and guest-ready environment throughout the day
• Ensure all Journey rooms and common areas meet brand standards

• Act as Manager on Duty (MOD) when Ops Manager is not present
• Supervise EG’S, Massage Therapists during scheduled shifts
• Assist with training, coaching, and onboarding of new team members
• Provide real-time support to staff to ensure excellent guest experiences
• Address and de-escalate guest concerns professionally

• Lead by example in membership sales and enhancements
• Assist in driving boutique KPIs including:
  • Membership growth
  • Retail sales
  • Enhancement upgrades
  • Membership retention & attrition rates
• Coach team on effective sales and rebooking techniques

• Assist with staff scheduling to meet business demands
• Fill coverage gaps as needed due to call-outs or increased volume
• Support schedule adjustments due to weather or unforeseen closures
• Communicate with team regarding schedule changes and opportunities to make up missed hours

• Utilize Zenoti for booking, membership management, and reporting
• Assist with payroll support and timecard accuracy
• Support inventory management and ordering of boutique supplies
• Maintain accurate guest and employee records

• Ensure adherence to NOW brand standards and corporate compliance
• Enforce safety procedures to prevent fire hazards or equipment misuse
• Report any maintenance or safety concerns immediately
• Ensure front desk cash handling and payment procedures are followed

• Ensure seamless check-in/check-out experience for all guests
• Resolve service recovery situations when needed
• Follow up on guest feedback, reviews, or concerns