Front Office Agent

Overview

Job Description

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

• Warmly and professionally greet and welcome guests
• Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
• Knowledgeable of resort facilities, services and hours of operations
• Knowledgeable of all guestrooms and suites
• Promptly respond to guest inquiries and requests, providing information about hotel facilities, services, and local activities
• Provide accurate information and remain courteous during all guest interactions
• Promote our loyalty program
• Promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling
• Perform cashier audit completely and accurately
• Cash handling activity and house bank agreement
• Familiar with daily events, times and locations within the hotel
• Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests
• Maintain a clean and professional attire, and be well groomed in accordance with SMI policies
• Be punctual and have excellent attendance
• Maintain a safe working environment and follow safety policies and procedures
• Follow departmental procedures, policies and service standards
• All other duties as assigned by your direct supervisors

Current hourly rate of $27.00

• The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Open availability- so set days off
  - Must be available weekends/ Holidays/ mornings/ Nights
• Customer service experience a plus
• Excellent written and verbal communication skills
• Computer knowledge
• Cash handling

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Compensation: $27-$27