Senior Event Services Manger

Company Description

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• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Senior Event Services Manager. In this role you’ll be responsible for coordinating and executing group events, conventions, meetings, and hotel buyouts from the time of booking through departure. This role serves as the primary liaison between clients and hotel operations, ensuring exceptional guest experiences while maximizing revenue opportunities and maintaining operational excellence.

• Consistently offer professional, friendly, and engaging service
• Consistently meet or exceed banquet revenue goals on a monthly, quarterly, and annual basis
• Manage convention and group bookings from contract turnover through departure, including meeting requirements, guest room blocks and pickup, food and beverage, audio-visual, and event logistics
• Serve as the lead Conference Services Manager for full-property buyouts and other high-profile events, coordinating planning and execution across all hotel departments
• Act as the primary operational contact for VIP clients, meeting planners, and key stakeholders, ensuring expectations are exceeded throughout the planning and event experience
• Maintain ownership of hotel buyouts and oversee all aspects of planning, coordination, and execution
• Monitor event profitability by managing contracted revenue, reviewing estimates and actual spend, identifying upsell opportunities, and maximizing revenue while delivering exceptional experiences
• Build strong client relationships and ensure all event specifications are communicated accurately and executed successfully to encourage repeat business
• Assist clients in achieving both their event vision and budgetary goals while considering food costs, labor costs, and operational requirements
• Create and review event floor plans to ensure alignment between client expectations and banquet operations
• Initiate billing procedures and ensure deposits, credit applications, and required documentation are received within established timelines
• Conduct pre-conference meetings with clients and hotel departments to confirm event details and communicate expectations
• Lead or attend daily event review meetings to ensure contracts, updates, and last-minute changes are communicated effectively
• Demonstrate ownership of every event by proactively anticipating client needs and ensuring flawless execution from planning through departure
• Collaborate with all hotel departments to ensure seamless event operations and an exceptional guest experience
• Actively seek guest and client feedback and communicate opportunities for improvement
• Contribute ideas, recommendations, and process improvements to enhance team performance, operational efficiency, and the overall hotel experience
• Assist with overall hotel management responsibilities as needed
• Follow all departmental policies, procedures, service standards, and health and safety requirements
• Perform other duties as assigned

• Extensive experience in catering or event services within a luxury or full-service resort…