Wine Educator​/Event Captain

Description

Perched atop the rolling hills of the Carneros AVA, where the San Francisco Bay meets the edges of Napa and Sonoma counties, Ram’s Gate Winery stands as a testament to craftsmanship rooted in respect for the land and a steadfast commitment to sustainability. Founded in 2011 by Proprietor Jeff O’Neill, Ram's Gate produces fresh, expressive wines that capture the essence and diversity of Sonoma County’s most renowned vineyards.

The 28-acre Ram’s Gate Estate Vineyard is Regenerative Organic Certified®, one of the highest distinctions in sustainable agriculture today, reflecting a holistic approach that nurtures soil health, biodiversity, and ecological balance. This seamless harmony between land and craft extends to the winery’s tasting room, where guests are invited to experience thoughtful winemaking, genuine hospitality, and elevated culinary pairings.

As a Wine Educator, you are the heart of our hospitality, dedicated to curating personalized, luxury wine experiences that leave a lasting impression. Your role is more than just pouring wine; it's about crafting memorable moments, sharing compelling stories, and ensuring every guest feels valued, welcomed, and h a passion for hospitality, an appreciation for fine wines, and a commitment to seamless service, you create tailored, immersive tasting experiences that reflect our certified organic vineyard's excellence.

This is a single, full-time, non-exempt role that toggles between two modes based on business needs. As a Wine Educator, you lead the daily tasting room experience. As an Event Captain, you serve as a peer-level, staff-facing leader on the floor during events, in partnership with the Associate Manager, Hospitality and Events and the estate's outside events contractor. The ideal candidate moves fluidly between these two modes: warm, engaging, and detail-oriented on the tasting room floor, and a calm, steady presence among the team when the estate moves into event mode.

They build genuine connections, remember guest preferences, and maintain an ego-less approach to hospitality, always prioritizing the guest's experience with grace and professionalism.

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Welcomes every guest with warmth, ensuring a customized and exceptional experience whether they are first-time visitors or longtime members.
• Shares the history, craftsmanship, and unique qualities of our wines in a way that captivates and educates guests.
• Works closely with the hospitality, culinary, and concierge teams to elevate the guest journey and maintain smooth operations.
• Builds genuine connections, remembers guest preferences, and curates experiences that feel exclusive and personal.
• Enhances winery and membership events by engaging guests and assisting with setup, décor, and execution.
• Serves as an ambassador, representing the winery both on-site and at off-site events, ensuring the brand's integrity and high standards.
• Stays informed on wine trends, compliance regulations, and interstate shipping laws to assist guests with purchases and logistics.
• Takes pride in maintaining an elegant, welcoming space, ensuring all hospitality areas are pristine and well-appointed.
• Cultivates meaningful relationships that naturally lead to wine sales, club memberships, and repeat visits.
• Embodies our company values, contributing to a supportive, passionate, and high-performance team environment.