IT Production Support Specialist
Job in
Sonoma, Sonoma County, California, 95476, USA
Listed on 2026-08-07
Listing for:
HealthBay
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
An IT Production Support Specialist is responsible for maintaining and supporting live (production) systems and applications. This role ensures that business-critical systems run smoothly with minimal downtime, quickly resolving incidents and preventing future issues.
Key Responsibilities- Monitor production systems, applications, and services
- Respond to incidents, outages, and system alerts
- Troubleshoot and resolve application, database, and infrastructure issues
- Perform root cause analysis (RCA) for recurring problems
- Support deployments, releases, and system changes
- Work with developers and Dev Ops teams to fix bugs
- Maintain logs, dashboards, and system documentation
- Ensure system stability, uptime, and performance
- Strong troubleshooting and analytical skills
- Knowledge of operating systems (Linux/Windows)
- Basic networking (TCP/IP, DNS)
- Experience with monitoring tools (Splunk, Nagios, Datadog)
- Understanding of databases (SQL queries, basic tuning)
- Scripting (Shell, Python, Power Shell)
- Familiarity with ITIL processes (incident, problem, change management)
- Degree in IT, Computer Science, or related field
- Certifications such as:
- ITIL Foundation
- CompTIA Network+ / Security+
- Cloud certifications (AWS, Azure)
- Experience with cloud or SaaS environments
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