Cemeteries Manager

The Cemeteries Manager is responsible for the management, administration, and technical oversight of
the day-to-day operations of the City’s three cemeteries (Mountain Cemetery, Valley Cemetery, and
Veterans’ Cemetery); to provide analysis of municipal policies including procedures, finance, budget,
and services: to complete marketing materials, manage burial operations, and coordinate with
outsourced partners.

This is a professional level position expected to direct, lead and coordinate resources to ensure all
aspects of cemetery operations are maintained at a high standard including grounds maintenance,
records management and compliance, historic preservation best practices, promotion and stewardship
of volunteer and fund-raising programs, and excellence in customer service. Employees at this level are
required to be fully trained in all procedures related to assigned areas of responsibility. This highly
responsible position serves as liaison between the City Manager’s Office and other departments and
reports directly to the City Manager.

• Manage all aspects of the City Cemeteries operations, programs and services, provide
  budget analysis and preparation, research best practices; prepare and present reports;
  cultivate a culture of outstanding customer service and community stewardship of valuable
  City-owned resources.
• Assist families with cemetery arrangements at the time of need; respond to requests for
  information and complaints from the public and determine appropriate resolutions.
• Approve site of burial, opening of gravesites, burial of remains, cremations, disinterments and
  other related tasks.
• Ensure compliance with all City, County, State and Federal laws.
• Coordinate and oversee City staff and outside contractors to ensure Cemeteries grounds and
  facilities are well maintained.
• Attend City Council meetings and work sessions; research, respond to and prepare
  correspondence; represent and support the City Manager with City Council, employee and
  citizen group discussions, and meetings; perform follow up and communicate with City
  management on issues.
• Implement programs developed and initiated by the City Council; coordinate and participate in
  the development of programs to address citizen needs and citizen engagement promote
  awareness and visibility of the cemeteries in the community.
• Develop key relationships with external stakeholders, including volunteers and interested
  community groups; coordinate volunteer efforts on-site to ensure all projects are performed in
  a safe and constructive manner.
• Coordinate with City departments to review administrative functions; develop and implement
  efficient long-term record keeping procedures; conduct performance audits, review
  organization systems and financial procedures including payment collection, recordation and
  issuance of customer receipts.
• Manage the Capital Improvement Projects for cemeteries: coordinate with appropriate staff to
  determine a replacement schedule for all necessary equipment required for efficient operations;
  identify future inventory requirements and develop capital improvement projections to support
  the need.
• Identify inventory requirements and manage development of necessary inventory projects.
• Prepare the division budget, make budget recommendations relative to Cemeteries operations; analyze budget recommendations prepared by other staff; oversee staff research of past
  expenditures; and project future expenditures.
• Monitor day to day activities and consistently review expenditures to ensure adherence to the
  approved budget; prepare grant proposals; monitor active grants to ensure compliance with all
  requirements and maintain appropriate records.
• Supervise, evaluate, train, and set performance standards for staff and partners.
• Build and maintain positive working relationships with co-workers, other City employees and
  the public using principles of good customer service.
• Foster an environment that embraces diversity, integrity, trust, and respect.
• Serve as an integral team player, which involves flexibility, cooperation, and communication.
• Perform other duties as assigned.

Knowledge of:

• Principles and practices of public administration, organizational structure, and development.
• Methods and techniques of advanced statistical and fiscal analysis.
• Principles and practices of excellent customer service.
• Effective report writing and research techniques.
• Principles and practices of advanced project management and workflow analysis.
• Principles and practices of…