Production Supervisor

The Production Supervisor leads and coordinates Finishing operations to support safe, efficient production of quality products in accordance with customer specifications, company procedures, applicable Good Manufacturing Practices (GMPs), and safety requirements. The position oversees Finishing personnel across all shifts, provides primary oversight of the Quality Control Technician, manages departmental workflow and resources, and partners with Operations, Customer Service, Shipping, Warehouse, Human Resources, vendors, and customers.

The role exercises discretion and independent judgment while promoting continuous improvement, accountability, teamwork, employee development, and on-time delivery.

• Strong leadership, organization, prioritization, decision-making, and problem-solving skills.
• Ability to lead, train, coach, and motivate employees in a fast-paced manufacturing environment.
• Clear verbal and written communication with production, operations, Customer Service, Shipping, Warehouse, Human Resources, vendors, customers, and all levels of management.
• High attention to detail and ability to interpret job tickets, finishing specifications, production schedules, quality requirements, customer specifications, and corrective-action documentation.
• Working knowledge of printing, converting, finishing, quality-control practices, and production workflow.
• Ability to use Label Traxx or a comparable print-management system and standard business software, including Microsoft Outlook, Excel, and Word.
• Ability to prepare reports, correspondence, production records, and quality documentation.
• Strong mechanical aptitude and ability to troubleshoot operational and quality issues.
• Ability to set priorities, adapt to changing production needs, and coordinate work across two shifts.
• Commitment to workplace safety, quality, GMP compliance, continuous improvement, customer service, and a team-oriented environment.
• Ability to maintain confidentiality and exercise sound judgment in business and employee matters.

• Reliable, accountable, flexible, and results-oriented.
• Professional, respectful, attentive, and organized.
• Willing and able to work with management, employees, and other departments.
• Available to adjust working hours and work overtime as operational and customer requirements dictate.
• Demonstrates integrity, pride in workmanship, and a willingness to learn.

Three to five years of printing, converting, finishing, or related manufacturing experience; at least two years of lead or supervisory experience preferred. Equivalent combinations of education, training, and experience will be considered.

High school diploma or equivalent required. Additional education or training in printing, manufacturing, operations, quality, or supervision is preferred.

• Direct and supervise the daily work of Finishing employees across first and second shifts.
• Establish production priorities, assign coverage, coordinate breaks and overtime, and maintain clear handoffs during the shift overlap.
• Review press, finishing, and post-production schedules and adjust staffing and workflow according to delivery requirements, ready dates, material availability, and changing production needs.
• Monitor departmental productivity, quality, and workflow to support customer commitments and operating objectives.
• Provide hands-on production support when workload, staffing, or operating priorities require it.

• Work closely with the Operations Coordinator and Customer Service to communicate job status, priorities, constraints, and completion dates.
• Manage incoming Customer Service requests for rewinds, rework, and reinspections, ensuring each request is assigned, tracked, and completed promptly.
• Coordinate with Operations, Scheduling, Warehouse, and Shipping to maintain the efficient flow of materials and finished goods.

• Oversee finishing quality, including verification of color, content, paperwork, customer specifications, and finishing requirements.
• Work directly with press and finishing operators to investigate, troubleshoot, and resolve quality issues.
• Approve completed work within assigned authority and elevate significant concerns to the Operations Manager or Quality team.
• Confirm that required double checks, quality checks, operating…