Services Coordinator II (Fetters, Celestina Garden

Services Coordinator II

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of Mid Pen properties. The Services Coordinator II provides access to and delivers programs such as:
After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

Responsibilities:

• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
• Familiar with Services' partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs
• Offer exemplary customer service and responsiveness to residents
• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Models leadership at all levels and a can-do attitude with other team members
• Cultivates collaborative relationships with Property Management and other colleagues

Qualifications:

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
• Minimum of one (1) year experience working in any of the following related areas required:
• Families, adults and youth in a diverse population
• Youth (5-12 age range) in a classroom or after school setting
• Older adults/elderly support and/or service to those with acute health conditions
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers
• Strong customer service orientation with excellent relationship‑building and conflict‑resolution skills
• Effective judgment, discretion, troubleshooting, and creative problem‑solving when supporting residents
• Commitment to working with underserved populations and to continuous learning in social services
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively
• Clear written and verbal communication skills; able to navigate language barriers using translation tools
• Proficient with Outlook, One Drive, Teams, Zoom, Salesforce, and Microsoft Office Suite

Physical Requirements:

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Working Conditions:

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
• Ability to travel between properties

Pay Range: $31.54 - $35.48 Hourly - Pay based on applicable experience and qualifications

Bilingual in English and Spanish preferred

Benefits and Compensation:

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

Mid Pen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, Mid Pen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.