Customer Service Representative
Job in
Sonora, Tuolumne County, California, 95370, USA
Listed on 2026-08-06
Listing for:
Waste Management, Inc.
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
- 14959 Camage Avenue - Responsibilities:
Field customer service inquiries and handle transactions independently and proficiently;
Demonstrate active listening, confirm understanding of customer needs, issues, and requests;
Access information using authorized systems to gather information, update records, and provide education on services, charges, billing, and contracts;
Aim for one-call resolution and escalate when necessary, while advocating for customers across WM departments;
Identify opportunities to cross-sell products and services and support retention efforts
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