Patient Access Trainer

Monday-Friday, 8:00am-4:30pm

Adventist Health Sonora has been one of the area's leading healthcare providers since 1900. We are comprised of a 72-bed hospital, 30 medical offices, comprehensive cancer care and a vast scope of award-winning services located throughout Tuolumne and Calaveras counties and the surrounding areas. Sonora is known for its friendly hometown charm, vast outdoor experiences and lively downtown. The allure of Sonora's close-knit community is complimented by its proximity to Yosemite National Park, as well as just a quick drive to Lake Tahoe.

Delivers training and develops and monitors success measures. Educates staff regarding system changes, attends and conducts staff meetings, assists in the evaluation of staff job performance, provides support to staff and makes changes to processes when requested. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

• High School Education/GED or equivalent:
  Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience:
  Preferred
• Five years' relevant experience:
  Preferred

• Completes training of new and existing staff on admitting policies, process changes and software updates. Coordinates and instructs any additional training that is needed for staff. Determines initial competency of new staff and gives supervisor feedback. Provides effective facilitation and training curriculum. Develops course materials, audiovisual materials, exercises and tests. Prepares course feedback and evaluation tools to measure effectiveness of courses.
• Disseminates information on all new regulatory procedures and ensures training on all new information. Ensure all training aligns with national and organizational standards of learning. Acts as a resource to staff for questions or assistance.
• Maintains Patient Access Manual including Patient Access policies. Maintains and updates documents. Manages and develops training materials with policies and procedures as a tool for clear and accurate training.
• Provides training classes to further education for all hospital registration departments. Communicates with staff to keep updated on new policies and procedures. Assesses training needs through survey questionnaires and interviews with supervisors to develop appropriate curriculum for courses.
• Performs other job-related duties as assigned.

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

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Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.