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SLA-Driven IT Service Desk Analyst Impact
Job in
Sonora, Tuolumne County, California, 95370, USA
Listed on 2026-06-02
Listing for:
Drax
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Drax is seeking an IT Service Desk Analyst to provide outstanding customer service for IT services. This role involves efficiently resolving incidents, assessing service requests, and keeping customers informed throughout the process. You will collaborate with internal IT functions and third-party suppliers, ensuring successful outcomes while delivering high-quality service.
Qualifications include proficiency with desktop/laptop hardware, Windows 10/11 experience, and a customer-first support approach. Familiarity with ITIL principles and root-cause analysis is a plus. The position offers competitive wages, benefits, and growth opportunities.
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