Parts Specialist

Compensation

Pay Range: $16.90 - $24.90 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual and quarterly performance premiums and other bonuses in applicable circumstances.

• Follow and promote company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, and other related tasks.
• Prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments and inventory cycle counts, and perform other daily operational tasks.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform in‑store services for customers where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate, provided the driving record meets the company‑mandated eligibility requirements.
• Other duties as assigned.

• Required:
  
  Ability to quickly match alphanumeric sequences, provide outstanding friendly and professional customer service, and multitask by handling customers on the phone and in the store simultaneously.
• Desired:
  Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages, with Spanish highly desired.

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please contact the company for assistance.