IT Manager

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The IT Manager I is responsible to lead a team of IT professionals to provide IT Infrastructure and end-user technical support to the Ross Supply Chain Distribution Center Operations team. Works with the IT and business management teams to define overall technical direction. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects.

Serves as a functional and/or technical expert in one or more disciplines.

• Manages a high-performance team of employees and 3rd party service providers in the support of existing and future distribution center production systems, and in the execution of new technology or infrastructure projects.
• Provides Hands‑on leadership of the DC IT Operations Team in the day‑to‑day assessment, installation, monitoring and maintenance of end‑user computing hardware and software, mobile devices, handheld RF devices, and wireless infrastructure.
• Maintains a strong working relationship of trust with local DC Operations leadership and associates.
• Works closely with DC Operations, Maintenance, Training and other DC Support Teams to ensure maximum system uptime and DC Operations.
• Provides coaching and direction to direct reports to empower them to provide superior internal customer service to Distribution Center users.
• Encourage the growth of all direct and/or indirect reports through skills development, objectives and goal setting. Hold direct reports accountable for meeting performance standards and departmental performance goals; mentor staff; measure staff performance and complete regular performance reviews and rankings.
• Ensures end user incidents are resolved in a timely and cost‑effective manner.
• Partners with other IT Leaders within the organization to oversee operation of the company's technology infrastructure, including:
  Networking, Software Engineering & Development, Data Management, Client Computing, Security / Compliance and Help Desk.
• Maintains open communication to IT Sr. Management to keep them apprised on DC IT support and project issues.
• Identifies new methods of improving system performance and stability.
• Drafts, updates, and maintains DC IT Operation standard operating procedures.
• Monitors and track IT assets purchased. Keep asset inventory up-to date and track lifecycle.

• Building Effective Teams (for managers of People and/or Projects)
• Developing Talent (for managers of People)
• Collaboration

• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

• Planning
• Communication (Verbal and Written)
• Conflict Management
• Time Management
• Motivating Others
• Cust…