Assistant Energy Services Manager

Assistant Energy Services Manager

Rock Energy Cooperative, located in South Beloit, IL, is seeking a talented and dedicated individual to join our team. This role is ideal for a highly analytical professional with strong communication skills and a passion for numbers, reporting, and process development. The successful candidate will thrive in a member-focused environment, demonstrating the ability to engage effectively with a diverse range of individuals.

As part of our growing Energy Services Department, this position plays a key role in supporting our mission to deliver exceptional customer service and uphold the highest standards of professionalism.

Essential Functions:

• Ensure accurate and timely bill creation, verifying that all rate calculations are correct and utility regulations are followed
• Create, delegate, analyze and process a variety of reports
• Review, analyze and remedy meter data across all applications
• Lead accounts receivable and collection efforts
• Assist members with energy conservation, rate schedule options and usage analysis
• Advise, educate, and assist members with newer technologies such as smart meters, distributed generation and electric vehicles
• Oversight of the consumer information system
• Other tasks and duties as assigned by Energy Services Manager

Qualifications:

• Bachelor's degree in Business, Finance, Mathematics or related field
• Expert level knowledge in Excel and strong skills in Office 365
• Experience in accounts receivable and collections
• Exceptional customer service and de-escalation skills
• Utility experience desired
• Database experience preferred
• Must have and maintain a valid driver's license
• Must have reliable transportation to and from work
• Reside within one hour driving distance of work location
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed
• Regular daily in-person attendance is required

Competencies:

• Extreme attention to detail
• Excellent verbal and written communication skills
• Ability to quickly learn new software programs
• Ability to learn complex processes, rules, and regulations
• Ability to multi-task
• Ability to navigate multiple software interfaces simultaneously
• Knowledge and ability to use office equipment
• Strong work ethic
• Dependable
• Strong customer service skills
• Friendly and positive attitude

** Pre-employment drug-testing and physical required

Schedule:

• This is an in-person position
• Monday through Friday (excluding some holidays)
• 7:30 am – 4:00 pm

Work Location:

• South Beloit, IL (In-person)

Salary:

• $63-70,000 per year

Benefits:

• Medical, prescription and dental benefits at a 85%/15% employee split
• 401K with 4% employer contribution
• Employer funded pension plan

Job Type:

• Full Time

Expected

Hours:

• 40-50 per week

Company:
Rock Energy Cooperative, established in 1936, is a not-for-profit utility distributing safe and reliable electricity and natural gas to approximately 20,000 households and businesses across its nine-county service area in northern Illinois and southern Wisconsin.