Financial Assistance Administrative Coordinator

The Financial Assistance Administrative Coordinator manages all front desk responsibilities. These include, but are not limited to, hiring and supervising student employees (who are the primary point of contact for students, families and other departments), routing emails, incoming mail, phone calls, walk‑in traffic, scheduling appointments and assisting students and families with appeals. This position will serve as the main point‑of‑contact for students, families, and student employees, working to communicate effectively with them on an intellectual, emotional, and spiritual level to ensure they understand the financial assistance process.

• Hire, manage and train student employees (including auditing all processes by student workers). Manage the processing of scholarship checks and deposits through Cash Net.
• Manage and track submitted online appeals, as well as process, route, communicate with students/families and staff regarding status of appeals.
• Manage all front desk responsibilities (multi‑line telephone, email, incoming mail, walk ins, scheduling appointments, shredding, answering financial assistance questions, explaining processes, forms, and updates in People Soft). Collaborate with supervisor on a weekly and/or as needed basis.
• Review and update thank you letters in scholarship management system and People Soft.
• Manage document processing in the imaging system (Etrieve), scanning, organizing and verifying scanned documents, unfiled area and efax, as well as auditing this process.
• Manage updates of forms, letters, emails and auto response for general office email, financial aid survey, Pepperdine financial assistance website, front desk policies and procedures. Update and follow a yearly Office Manager timeline. Correspond with third‑party vendor to manage and review the Net Price Calculator and Financial Aid Brochure.
• Provide administrative support to Directors, organize events, order supplies, manage office inventory and surplus (such as computers, monitors, etc.), reallocate and substantiate credit cards, process requisitions and invoices.
• Manage the Outside Scholarship process, including verification of the requirements and authenticity of all submissions.
• Perform other duties as assigned.
• Uphold University mission through work performed.

Required:

• Bachelor's degree.
• 1 or more years of customer service experience in a fast paced office environment.
• Strong communication/public relations skills.
• Ability to clearly articulate verbally/in writing.
• Strong organizational skills.
• Strong ability to multi‑task/prioritize.
• Highly detail‑oriented.
• Excellent grammar/proofreading/writing skills.
• Ability to manage multiple calendars/email accounts.
• Ability to function effectively/independently in emotionally‑charged situations.
• Active listening; complex problem‑solving and the ability to work as a team member and a positive role model to student workers and others.
• Well versed in Microsoft Word, Excel and Google Suite.

Preferred:

• Experience in a Financial Aid Office.
• 2 or more years of customer service experience in a fast‑paced office environment
• 1 or more years of supervisory experience
• 1 or more years of experience in a predominantly technology‑driven position.
• Proven work experience in a position that deals with highly confidential information.
• People Soft experience.
• Ability to manage and proactively audit paperless processes.
• Ability to describe processes in multiple ways.
• A working knowledge of document imaging software Etrieve/Soft Docs and scholarship software Blackbaud Award Management (formerly known as Academic Works).

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $22.50 - $25.00 per hour

In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.