Honda Automotive Service Advisor

Hendrick Honda (South Blvd)

Location:

8901 South Boulevard, Charlotte, North Carolina 28273

In this role, you will serve as the vital link between customers and our service technicians, ensuring a seamless and positive service experience. Your automotive knowledge, combined with your customer service skills, will drive customer satisfaction and loyalty for our dealership's success.

At Hendrick Automotive Group's primary focus is to help teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of their employees helps better care for their customers.

• Rewarding performance based pay plans and bonuses
• Service Advisor Onboarding Program
• 401(k) Retirement Plan with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Employee Discounts
• 100% Paid Manufacturer Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award
• Successful Team approach with Doing Business the Right Way Focus

This job has no direct supervisory responsibilities.

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• up to 3 years
• 3-5 years
• 5+ years

• College Degree, High School Diploma, or equivalent.
• Proven dealership experience as an Automotive Service Advisor or similar role within an automotive environment with a strong understanding of automotive diagnostics and repair procedures.
• Knowledge of Honda brand standards is a plus.
• Familiarity with a wide range of automotive repair work including transmissions, oil changes, tire services, alignments, suspension work, brake repairs, and diesel engine diagnostics.
• Demonstrated ability in upselling services while maintaining excellent customer service standards including honesty and transparency with customers.
• Strong communication skills with the ability to explain technical issues clearly to customers of all backgrounds.
• Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus).
• Excellent customer service skills with the ability to communicate technical information clearly and professionally.
• Ability to process payments accurately and responsibly.

• Valid Driver’s License
• Automobile Salesperson License

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