Service Advisor

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Regular Full-Time INDIV CONTRIBUTOR South Bend, IN, US

4 days ago Requisition

Salary Range: $55,000.00 To $65,000.00 Annually

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, service & repair information with manufacturers’ websites.
• Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
• Able and comfortable with multi-tasking.
• Possess high level of overall technical knowledge.
• Clean driving record, and must pass drug screen and background check.

• Business Degree preferred or equivalent related experience.
• Experience working in a heavy duty dealership preferred.

• Competitive salary and benefits package, including an ESOP program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.