Account Manager

Overview

This position is a key feeder position to many other critical roles in the organization.
Our company has a history of promoting individuals who started in this position to some of the highest levels in the organization.

• Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
• Professionally represent the company in daily interactions with key customers.
• Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers.
• Take ownership of communications both internally and to customers to help build and strengthen relationships that support the business.
• Champion and closely manage master contracts to ensure usage and purchases are correct.
• Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
• Manage pricing changes according to each specific customer program.
• Reconcile customer purchase orders with what was quoted and ensure critical accuracy.
• Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.

• A willingness to learn and grow in the steel processing business.
• Excellent communication skills both written and oral.
• Strong organizational skills with attention to detail.
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
• 2 year degree in Business or other relevant areas - equivalent experience will be accepted.
• Prior Inside sales experience highly preferred.