Production and Mailroom Senior Associate

Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

The Production and Mailroom Senior Associate supports Firmwide production, mailroom, and related office services by delivering high-quality print production, shipping, receiving, and mail operations. This role serves as a technical and operational resource responsible for production workflows, equipment support, vendor coordination, reporting, and continuous process improvement. Working closely with the Production and Mailroom Services Leader, the Senior Associate helps ensure consistent service delivery, operational efficiency, and compliance with Firm standards while providing technical expertise, training, and exceptional client service.

This role partners with internal clients, IT, vendors, and office teams to enhance service delivery and support Crowe's sustainability initiatives.

• Production Services – Coordinate and execute Firmwide production requests while ensuring quality, accuracy, compliance, and adherence to Firm branding standards.
• Operate and troubleshoot production equipment, perform quality assurance reviews, and support document formatting and specialized production projects.
• Partner with production centers across the Firm to maintain consistent quality, branding, and service delivery.
• Mailroom Operations – Support Firmwide mailroom operations, including shipping, receiving, certified mail, courier services, package tracking, and postage reconciliation.
• Monitor critical shipments, resolve service issues, and maintain established mail handling procedures.
• Operations & Technology – Support production equipment by troubleshooting issues, coordinating vendor service, monitoring supplies, and maintaining equipment readiness.
• Monitor work requests, maintain operational reporting, and ensure service level agreements are achieved.
• Identify opportunities to improve workflows, reporting, technology utilization, and sustainable business practices.
• Leadership & Client Support – Review work completed by team associates and assist with onboarding, training, and day-to-day guidance.
• Partner with the Production and Mailroom Services Leader to develop procedures, improve processes, and maintain service standards.
• Build strong relationships with internal clients, vendors, IT, and office teams to deliver responsive, high-quality service.

• 2-4 years of experience supporting production services, mailroom operations, or office services.
• Experience operating production-grade printers and related print technologies.
• Advanced proficiency in Adobe Acrobat, Photoshop, Microsoft Word, Excel, and PowerPoint.
• Strong project management, organization, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail and confidentiality.

• Experience in a professional services environment.
• Experience with Service Now or similar work request platforms.
• Knowledge of digital print production software and document formatting.
• Experience training team members and improving operational processes.
• Strong customer service skills with a commitment to quality and continuous improvement.

This role requires working onsite at the South Bend office location. Flexibility in schedule, including overtime during peak production periods, may be required. Occasional travel may be required for training, meetings, or Firm events. We expect the candidate to…