Client Data Specialist

• Lead clients through ingesting HRIS data into Press Ganey systems, from initial process discussions through testing and finalizing data files and update plans
• Advise clients on maximizing the value of Press Ganey partnerships for engagement, milestone, and pulse surveys
• Draft and maintain data rules to ensure accuracy and identify missing data
• Collaborate with clients and internal teams to develop timely, accurate data-sharing plans
• Support service failures and recovery
• Perform standard data integration configurations
• Cascade requirements to downstream teams and verify configuration accuracy
• Confirm requirements with upstream teams and provide configuration status updates
• Escalate operational risks and SOP deviations to managers
• Ensure timely, accurate data integration delivery while following SOPs and quality standards
• Track tasks, mitigate risks, proactively elevate blockers, and document integration decisions

• 1-3 years of healthcare, quality improvement, or project management experience
• Proven excellence supporting and servicing complex customers and/or data sets preferred
• Demonstrated analytical skills to identify, research, and solve complex problems with urgency
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Higher-level Excel skills preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to question, probe, and challenge clients to ensure their needs are met
• Ability to manage multiple projects simultaneously while meeting strict deadlines
• Bachelor's degree in a related field required

Demonstrates expertise in data integration and client management within healthcare settings, ensuring accurate data delivery and adherence to quality standards. Proficient in analytical problem-solving and effective communication to support complex customer needs.

• Data Integration
• Client Management
• Analytical Skills
• Microsoft Excel
• Project Management

• Data Rules Maintenance
• Data Configuration
• Data Accuracy Verification
• Data Sharing Plans
• SOP Compliance

• Written Communication
• Verbal Communication
• Organizational Skills
• Attention to Detail
• Problem-Solving

• Healthcare
• Quality Improvement
• Project Management
• Customer Service

• Microsoft Office
• Press Ganey Systems