Project Manager, Change Management, Operations Management

• Job Category Administration
• Employee Type Exempt

Contact information

Description

We will consider qualified candidates located anywhere in Indiana for this role.

The Project Manager is responsible for leading and delivering strategic, cross-functional initiatives that support Peoplelink Group's business objectives and operational priorities. This role partners with business leaders, subject matter experts, technology teams, vendors, and stakeholders to ensure projects are properly planned, executed, communicated, and successfully adopted.

The Project Manager serves as the central point of coordination for assigned projects, ensuring alignment to business goals while managing scope, timelines, risks, dependencies, resources, and stakeholder expectations. Success in this role requires strong organization, communication, facilitation, and problem-solving skills, along with the ability to lead through influence and drive accountability across teams.

• Lead assigned projects through the full project lifecycle, from intake and planning through implementation and stabilization.
• Develop and maintain project plans, timelines, milestones, risks, assumptions, and dependencies.
• Facilitate project kickoff meetings and establish clear objectives, scope, success measures, and stakeholder expectations.
• Monitor project progress and proactively identify roadblocks, risks, and resource constraints.
• Partner with project sponsors and business leaders to ensure timely decision-making and issue resolution.
• Ensure projects are delivered on time, within scope, and aligned to intended business outcomes.

• Serve as the primary point of contact for assigned projects.
• Schedule, facilitate, and document project meetings, ensuring productive discussion and clear action items.
• Provide regular project status updates to stakeholders, sponsors, and leadership teams.
• Communicate project risks, issues, and escalation needs with appropriate urgency and transparency.
• Build strong working relationships across departments to drive collaboration and execution.
• Follow established PMO standards, methodologies, and governance processes.
• Maintain accurate project documentation, status reporting, and project artifacts.
• Support project intake, prioritization, and resource planning activities.
• Track project health indicators including scope, schedule, risks, budget impacts, and dependency management.
• Assist with portfolio reporting and visibility for executive leadership.

• Partner with stakeholders to document current-state processes, business requirements, and future-state solutions.
• Help identify opportunities to improve operational efficiency, scalability, and user experience.
• Support change management activities including communication planning, training coordination, and adoption monitoring.
• Ensure operational ownership and sustainability plans are established before project closure.
• Coordinate activities with external vendors, consultants, and implementation partners as needed.
• Monitor project deliverables and commitments from third-party partners.
• Escalate concerns appropriately to maintain project timelines and expected outcomes.
• Strong verbal, written, and presentation communication skills.
• Ability to manage multiple projects and competing priorities simultaneously.
• Excellent organizational skills and attention to detail.
• Strong facilitation and meeting management capabilities.
• Proven ability to build collaborative relationships across all levels of an organization.
• Ability to influence without direct authority and drive accountability across teams.
• Critical thinking and problem-solving skills with a proactive approach to risk management.
• Comfortable navigating ambiguity and changing business priorities.
• Strong analytical skills and ability to translate complex information into actionable plans.
• High level of professionalism, ownership, and follow-through.

• Bachelor's degree in Business, Operations, Project Management, Information Technology, or related field; equivalent experience may be considered.
• 1-3 years of experience in project management, business operations, business analysis, process improvement, or related disciplines.
• Experience leading cross-functional projects involving multiple stakeholders.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams.
• Experience using project management tools such as Smartsheet, Microsoft Project, Jira, Asana, , or similar platforms.

• Experience supporting operational, technology, process improvement, or transformation initiatives.
• Experience working within staffing, professional services, healthcare, logistics, or multi-location organizations.
• PMP, CAPM, Lean, Six Sigma, or related project management certifications.
• Exposure to change management and business process improvement methodologies.

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