Cage Cashier
Listed on 2026-03-08
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Customer Service/HelpDesk
Bilingual, Casino, Customer Service Rep
SUMMARY
Responsible for balancing various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Accurately balances assigned bank.
- Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
- Cashes personal checks and travelers checks for currency.
- Redeems foreign currency, computing accurate exchange rates for the various currency received.
- Processes marker buy-back transactions, providing quality service to each guest.
- Processes all Keno cash transactions below $500. Follows proper procedures pertaining to sale and payout of tickets.
- Assists other Cashiers within Cage/Credit, as needed.
- Answers the phone, assists guests with any credit-related problems.
- Ensures a maximum level of guest service and satisfaction is achieved and maintained.
- Maintains a working knowledge of casino facilities, as well as current and upcoming special events, in order to advise guests and fellow employees whenever possible.
- Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
- Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.
PROMOTIONS- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity, and integrity with all employees, by setting positive examples at all times.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCEHigh school diploma or general education degree (GED) preferred. Some college courses in banking, finance or related area preferred. Cash handling experience preferred.
SPECIAL QUALIFICATIONSEffective communication skills required. Must be extremely numbers-oriented and computer-literate. This position requires a Level 2 Gaming License.
LANGUAGE SKILLSAbility to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.
MATH MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITYAbility to apply common sense reasoning to variety of situations.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
The employee is also required to handle bagged coins approximately weighing 20 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud. A casino environment is typically smoky.
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