Warehouse Operator, Clerk

Warehouse Operator, Clerk – Full Time

Location:

USA - South Bend, 5910 Dylan Drive

Division:
Solutions

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

• 4am – 4:30pm Thur‑Sat & alternating Wed
• 4pm – 4:30am Thur‑Sat & alternating Wed

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Furnish shipping and tracking information as required.

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Comply with all DSV Work Instructions.

• Use the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
• Stack, package, shrink wrap, and label product(s) as defined by the Standard Operating Procedures.

• Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
• Maintain a clean, neat, orderly work area and assist in the security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.

• Other clerical duties, including backup support as assigned.
• Perform other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

• None

• Must have a high school diploma or general education degree (GED).

• None

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.

• Basic computer skills
• Working knowledge of computerized applications (Microsoft Suites)

• English (reading, writing, verbal)

• Basic level

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Good verbal and written communication skills.

• Previous customer service experience including phone calls, and operating office equipment.

• Occasionally:
  Bending
• Frequently:
  Walking and Standing
• Constantly:
  Sitting
• Ability to Lift/Carry and Push/Pull: 11–20 pounds;
  Reach…