Customer Service Representative

## Customer Service Representative應徵remote type:
週一至週四,與同事在辦公室工作。週五則可自行選擇工作地點,靈活配合工作需求。locations:
費雪斯,印第安納州:
南本德,印第安納州:
印第安納州韋恩堡time type:
全職posted on:
今天刊登job requisition :
JR-8250成為我們使命的一份子!作為全球領先的企業,致力於為建築、住宅及交通運輸創造舒適、永續且高效的氣候解決方案,我們有責任將地球放在首位。對於 Trane Technologies 及旗下業務,包括 Trane 和 Thermo King,永續發展不僅是我們的經營方式,更是我們的核心事業。你是否敢於直面世界的挑戰,並看見具有影響力的可能性?你是否希望為創造更美好的未來貢獻一己之力?如果你的答案是肯定的,我們誠摯邀請你加入我們,一同勇敢挑戰永續世界的無限可能。了解我們為你量身打造的福利,助你在工作與生活中蓬勃發展。我們勇往直前。工作地點:週一至週四,與同事在辦公室工作。週五則可自行選擇工作地點,靈活配合工作需求。Trane is hiring a Customer Service Representative in Indiana. The CSR will position Trane as the preferred provider and ensure customer satisfaction for all existing and future clients. This position works closely with customers to ensure that their service needs are met.

This position will also work closely with Account Managers and Area Service Managers as gatekeepers to all service agreements renewals, and technicians to drive pull through revenue from existing clients, complete estimates and quotes, and deliver additional sales revenue through the Quick Quote / Technician Lead program in a specified geographical area. This position will be in office Monday - Thursday.
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* What you will do:

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* · Acts as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth.
· Provides assistance in the account management process for existing clients, including the identification and execution of additional services.
· Serves as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention.
· Collaborates with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals.
· Assesses and evaluates potential service agreement opportunities at startup.
· Actively makes outbound calls leveraging open WIP, Salesforce reporting, Linkage, Lost SA list, T&M work orders, new equipment start-ups, etc.
· Owns and updates the asset linkage tool.
· Follows up on SMP, connectivity reports, VRF lists (outdated equipment lists), and BCU upgrades.
· Owns follow-ups on expiring quick quotes internally and externally.
· Owns follow-ups on old non-service agreement customer calls using GANT charts.
** What you will bring:
*** 4+ years of formal educations (Business, Engineering ) OR 4 years of successful inside sales experience.
* Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: : DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.年度基本薪資範圍或時薪基本薪資範圍:$41,000.00 - $97,800.00薪酬類型Salary符合獎勵資格Yes符合銷售佣金資格No免責聲明:我們致力於為此職位提供具競爭力的薪酬,並根據多項因素量身訂做。實際薪酬將取決於資歷、績效、地理位置、學歷、經驗、出差需求及工會身份等要素。我們的薪酬範圍通常以該國的全國平均水平為基準。此外,福…