Warehouse Operator, Clerk

Warehouse Operator, Clerk

Location: USA - South Bend, 5910 Dylan Drive

Division: Solutions

Time Type: Full Time

• 1B: 4am-4:30pm Thur-Sat & alternating Wed
• 2B: 4pm-4:30am Thur-Sat & alternating Wed

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Furnish shipping and tracking information as required.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Comply with all DSV Work Instructions.

Quality Control Responsibilities

• Use appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, reporting any damages or discrepancies.
• Stack, package, shrink‑wrap, and label product(s) as defined by the Standard Operating Procedures.

Safety, Housekeeping, and Compliance

• Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
• Maintain cleanliness and orderliness of the facility; maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.

Other Duties (Site Specific)

• Other clerical duties, including backup support as assigned.
• Performs other duties as assigned.
• Work overtime as dictated by business, whether mandatory or voluntary.

Supervisory Responsibilities

• None

Minimum Required Qualifications

• Must have a high school diploma or general education degree (GED).
• Must be able to work in unregulated temperatures within the warehouse; temperatures during warmer and colder months can range from mild to moderate.

Certificates, Licenses, Registrations or Professional Designations

• None

Skills, Knowledge and Abilities

Computer Skills

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level.

Other

• Strong attention to detail and accuracy, accomplishing job tasks in a timely manner.
• Good verbal and written communication skills.

Preferred Qualifications

• Previous customer service experience including phone calls and operating office equipment.

Physical Demands

• Occasionally: Bending.
• Frequently: Walking and standing.
• Constantly: Sitting.
• Ability to lift/carry and push/pull: 11-20 pounds, reaching above…