Customer Service Representative - South Bend

Job Details

South Bend, IN 46635
Full Time
High School education level
Customer Service

Looking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!

• A positive attitude
• Pass a background check
• High school diploma or equivalent

• Health Insurance
• Dental & Vision Insurance
• 401(k) & 401(k) Match
• Paid Training
• Paid Time Off
• Employee Discount

• Greets customers promptly and courteously.
• Remains professional and resourceful when assisting customers by telephone or in-person.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
• Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
• Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.

• 8-hour shift
• Day shift Monday to Friday
• On Call Weekend availability