Customer Service Representative - Key Accounts

Company Overview

River Bend Industrial Solutions is a value added industrial distributor/manufacturer, has been serving the Michiana and broader region for over 40 years. Our goal is to continue to establish and maintain our respected reputation with our customers and suppliers as a leader in the distribution and repair of quality industrial products. To achieve this goal, River Bend Industrial Solutions empowers its people to utilize the team approach with ourselves, our customers, and our suppliers.

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

The Customer Service Representative serves as the primary point of contact for customers by providing information, resolving inquiries, processing orders, and ensuring a positive customer experience. This position supports sales, operations, and administrative functions by maintaining customer relationships, communicating effectively, and ensuring accurate and timely processing of customer requests.

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide product, service, pricing, and order information.
• Resolve customer concerns, complaints, and service issues professionally and promptly.
• Escalate complex issues to appropriate departments when necessary.
• Maintain positive relationships with customers and vendors.

• Enter and process customer orders accurately and efficiently.
• Verify order details, pricing, inventory availability, and delivery requirements.
• Coordinate with production, warehouse, shipping, and sales teams regarding order status.
• Monitor open orders and communicate updates to customers.

• Maintain customer records and account information in company systems.
• Generate quotes, invoices, and related documentation as required.
• File and organize customer correspondence and records.
• Assist with data entry and reporting activities.

• Work closely with sales, operations, production, and accounting teams.
• Communicate customer requirements and expectations to internal departments.
• Follow up on customer requests and ensure timely resolution.
• Support customer retention efforts through excellent service.

• Follow company policies, procedures, and quality standards.
• Maintain confidentiality of customer and company information.
• Ensure accuracy of all customer-related transactions and documentation.

• Answer incoming customer calls and emails.
• Process customer orders and inquiries.
• Provide order status updates.
• Resolve routine customer concerns.
• Enter and update customer information in company systems.
• Coordinate with internal departments regarding customer needs.
• Maintain accurate records and documentation.

• Review open orders and outstanding customer requests.
• Follow up on delayed shipments or unresolved issues.
• Assist with customer account maintenance.
• Participate in team meetings and training sessions.
• Prepare customer service activity reports as required.

• Day shift
• 8 hours/day
• Monday thru Friday