Account Manager

Account Manager – Customer Support

CM&F Group is seeking a customer-oriented Account Manager to serve as a liaison between customers and the company, ensuring high levels of service and satisfaction.

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, providing appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

• Active Property and Casualty License preferred.
• Bilingual (English/Spanish) a plus.
• Proven customer support experience or experience as a client service representative.
• Track record of over‑achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems.
• Customer orientation and ability to adapt to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• High school degree (Bachelor’s preferred).

The expected salary range for this position is $50,000-$60,000, varying by skills, experience, location, and business line. Benefits include health/dental/vision/life/disability insurance, FSA, HSA, 401(k) accounts, paid‑time‑off, and eligible bonuses, equity and commissions for some positions.

Required experience:

1-2 years of relevant experience. No travel required. Bachelor's degree (4-year degree) required.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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