Duncan Claims Representative

Claims Representative

We are looking for customer service focused individuals to build a rewarding long-term career with us as a Claims Representative. Our objective is to return our customers to a pre-loss condition of their specialty product while providing a high-level of customer service. We are responsible for processing and approving claims for our Insurance customers at a fair and reasonable market rate.

Duties and Responsibilities:

• Professionally handle a high volume of inbound/outbound calls daily
• Handle, resolve and take ownership of all internal and external customer concerns
• Exceptional organization and attention to detail to manage case load efficiently and effectively
• Part Identification and Supply
• Multi-tasking
• Call escalation
• Data collection and entry
• Establish payment agreements with purchase order setup and reconciliations as needed
• Claim follow-up as needed to conclude as quickly as possible
• Excellent customer service and communication skills
• Eagerness to learn about insurance policies and bodily injury claims from the inside out to identify how coverage applies to a particular loss
• Use claims handling software and laptop to handle claims and resolve customer concerns
• Represent the Company and must always conduct oneself as a member of Management
• Use strong customer service skills to negotiate with policyholders to settle claims

Working Conditions:

• Primarily working indoors, office environment
• May sit for several hours at a time
• Prolonged exposure to computer screens
• Repetitive use of hands to operate computers, printers, and copiers

Qualifications:

• High School diploma or equivalent required
• Bachelor's degree preferred
• Ability to take and pass state adjusters exam to obtain an adjuster's license

Competencies:

• Team Player
• Organization
• Follow-up skills
• High personal accountability
• Decision making
• Initiative
• Willingness to work overtime when necessary
• Demonstrated high sense of urgency
• Time management

Position Type/Expected Hours of Work:

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; or as needed.

Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law.