South Bend Kroc Center - Desk Associate

Job Description

Be the friendly face that welcomes every guest to the Kroc Center! As a Welcome Desk Associate, you will provide exceptional customer service, assist members and visitors, answer questions, and help create a warm, positive experience for everyone who walks through our doors.

Starting pay: $12.00

Part Time: 19 hours per week

Available Shift: 5:15 AM - 10:00 AM

The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective: As the Welcome Desk Associate, you will be responsible for creating exceptional customer service experiences. Primary responsibilities include selling and/or verifying membership program registrations as well as providing facility information, answering, and routing all incoming phone calls, ensuring that the Mission of The Salvation Army is effectively carried out.

What You Will Do:

• Provide world‑class customer service to the community by building lasting relationships and supporting membership retention through exceptional service and a Christian hospitality attitude.
• Perform point of sales (POS) transactions at the Welcome Desk.
• Act as an ambassador for the Kroc Center by giving tours, promoting the center, and selling memberships.
• Maintain progressive knowledge of all programs and facilities.
• Enter all membership information accurately and in a timely manner.
• Follow all policies and procedures for the Welcome Desk and POS system.
• Perform other tasks as assigned by leadership.

Minimum Qualifications:

Education: High School Diploma or equivalent

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: Minimum of 1-2 years of experience working in customer service and cash handling related industries.

Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training and CPR Certification within the first 30 days of employment.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.

Supervisory Responsibility: None

Physical Requirements: Good speaking, hearing and vision ability, and excellent manual dexterity; lifting, pulling and pushing of materials up to 25 pounds; may require bending, squatting, walking, and standing for extended periods.

Working Conditions: Work is performed in an office environment; may require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

• FREE College Course at Indiana Wesleyan University online program
• Free Kroc Membership
• Discounts at local establishments

DOING THE MOST GOOD
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission‑driven, diverse, collaborative, and focused on positive results for people... Join us in making a difference.