Customer Service Representative - Front Line

Job Details

Job Location:

South Bend, IN 46635 Position Type:
Full Time Education Level: High School Job Category:
Customer Service

Looking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!

• A positive attitude
• Pass a background check
• High school diploma or equivalent

• Health Insurance
• Dental & Vision Insurance
• 401(k) & 401(k) Match
• Paid Training
• Paid Time Off
• Employee Discount

• Greets customers promptly and courteously.
• Remains professional and resourceful when assisting customers by telephone or in-person.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
• Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
• Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.

• Schedule:
  
  8-hour shift
• Day shift Monday to Friday
• On Call Weekend availability