Customer Service Tech Agent Job South Bend area,Indiana USA,Customer Service/HelpDesk

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different: At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

A unique, inclusive and supportive company culture.
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Fair and competitive compensation.
Career development and mentoring and opportunities to grow.
Holiday, personal and vacation days.

Summary/Objective

Customer Service Technical Representative is expected to provide information about organization’s products and services, handles customer complaints, process orders. Motivated to maintain customer satisfaction and contribute to company success. Has the ability to establish a rapport with clients, be reliable, and driven with strong time management and prioritization abilities. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

A degree of creativity, discretion, and latitude is expected.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer customer inquiries by clarifying desired information. Researching, locating, and effectively communicating to all customer questions and concerns:

Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities

Demonstrate an ability to know LCI products with a full understanding of how they mechanically relate to the RVs and the industry

Be knowledgeable of current and historical product operation, application, and troubleshooting

Serve and treat all customers with exceptional customer service and professionalism

Provide technical advice, service, and support to customers

Resolve problems by clarifying issues; researching and exploring answers, finding alternative solutions; implementing solutions; and escalating unresolved problems

Maintains call center database by entering information into Salesforce

Frequently utilizes good judgement to effectively conclude customer inquiries

Updates job knowledge through reoccurring product training sessions

Recognize, document, and alert the supervisor of trends of customer calls

Computer literate with the ability to learn customer service software applications

Professional verbal and written communication skills

Build and maintain relationships with customers by having a keen awareness of the customer journey and continuously strive to make the journey as positive and profitable as possible

Conduct self as a team member with co-workers to foster a healthy and professional working environment

Working Conditions

Primarily working indoors, office environment.

May sit for several hours at a time.

Prolonged exposure to computer screens.

Repetitive use of hands to operate computers, printers, and copiers.

Qualifications

Strong technical…