Service Advisor

Between all eleven Dealership locations,Selking International offers truck sales, parts, service, lease & rental, mobile maintenance and a body and paint shop. We have grown, evolved and specialized in providing our customers with outstanding customer service to meet their truck and equipment needs. Committed to keeping pace with the rapid changes taking place in the industry while providing our customers the outstanding service they have come to expect.

To learn more about us and why you should join our team, visit

Selking International is actively searching for a customer-oriented Service Advisor at our South Bend, IN Dealership.

1st shift availability Monday - Friday

Job Description:

• Applicant must possess a passion for customer service, energetic, present themselves in a professional manner and have the ability to muti-task in a fast paced environment.
• The position involves writing up customer repairs / concerns, communicating with technicians and inputting information into the work order.
• Must be organized, good technical ability is helpful and outstanding customer service skills is a necessity.

• Competitive hourly pay
• Selking International is hiring all levels of skills and experience, pay will be determined on experience
• Paid biweekly
• Comprehensive benefits package: medical, dental and vision plans
• Optional 401K with company match up to 4%
• Selking International is committed to advanced training and development, we offer small company flexibility with large company opportunitie

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.