EVENT STAFF

EVENT STAFF-USHER

South Bend, Indiana, US - UNIVERSITY OF NOTRE DAME
Part-time (must be able to work flexible hours including evenings, weekends and holidays)

Monterrey Security's Indiana Events team is looking to hire part-time Event Staff-Ushers to work a variety of events at the University of Notre Dame. Our team members provide an enjoyable guest experience for customers and employees by providing exceptional customer service.

• Event Staff
  - Usher will work one of the following positions but not limited to:
  Ticket Taker, Usher, Security, Premium Hospitality representatives or Directional Staff.
• Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
• Provide guests with accurate event and venue information.
• Inform security and supervisory staff of facility policy and procedure violation.
• Provide directional information to patrons in the event of an emergency evacuation according to emergency protocols.
• Proactively approach guests that may have an issue and/or complaint.
• Creatively resolve issues/complaints and involve area Supervisor or Manager as needed.
• Other duties as assigned by management.

• Must be at least 16 years of age.
• Ability to follow direction.
• Efficient and consistent performance.
• Must meet and adhere to strict dress code and grooming standards according to company policy.
• Ability to adhere to scheduling methods and procedures.
• Must be a team player.
• Approachable, outgoing, articulate.
• Self-motivator with a “can do” attitude.
• Customer Service experience preferred but not necessary.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

• Ability to work indoors/outdoors as needed in various weather conditions for a minimum of 5 hours.
• Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, concrete.
• Ability to work in a variety of environments including but not limited to heights, elevators, in darkened corridors, around crowds, loud noise, flashing lights, and haze effects.

• With or without reasonable accommodation, the physical and mental requirements of this job may include: seeing, hearing, speaking, and writing clearly; occasional reaching with hands and arms, stooping, kneeling, crouching and crawling; frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain; additional physical requirements may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.