Gaming Technician

Locations

Four Winds Casino South Bend
3000 Prairie Ave
South Bend, IN 46614, USA

• Slots
• Full-Time
• Requisition #: GAMIN
  004594

SUMMARY:

Responsible for the repair and maintenance of all electronic gaming devices (EGD) under the direction of Gaming Technician 2.

• Handles floor repair and proper preventive maintenance of all EGDs, including cleaning, overhauls, etc.
• Handles the repair, overhaul, and proper preventative maintenance of all EGDs in accordance with gaming regulations.
• Handles the initial setup and checkout of new EGDs.
• Assists the management in the breakdown, relocation and setup of EGDs and stands.
• Assists Slot Floor people in verifying jackpots as needed.
• Assists in ensuring EGD integrity when jackpots occur and at other times requested.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of a supervisor.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Performs routine maintenance on, and repair, all EGDs on the gaming floor.
• Expected to demonstrate increased proficiency in the use of all test equipment provided by the department.
• Demonstrates a thorough working knowledge of all processes, testing, software, and hardware setups of various equipment including, but not limited to, pallet jack, forklift, and sign/engraving machines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by always setting positive examples.

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possesses knowledge of moving mechanical parts, gaming devices, electronics and electrical functions. Understands and carries out detailed verbal and written instructions.

High school diploma or GED preferred and one-year slot floor experience. Electronics degree preferred.

This position requires a Level 2 Gaming License.

Ability to read and understand EGD technical manuals. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Ability to effectively present information in one-on-one and small group situations.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to develop and maintain a strong relationship with casino technical staff. Ability to communicate technical information to non-technical personnel. Ability to specify and develop queries/reports using a range of software.

Ability to think logically and follow detailed instructions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use…