Revenue Call Center CSR

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work‑life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Since 1947, the Indiana Department of Revenue has proudly served the people and businesses of Indiana. With more than 600 dedicated team members, we administer over 65 different tax types and process nearly $30 billion in tax revenue each year. Our commitment to excellence has earned us recognition as a Top Workplaces employer, reflecting our focus on service, integrity, and innovation.

The Tax Revenue Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required. A comprehensive 6‑week paid tax training program will be provided to all new employees, along with ongoing training and support.

This role serves in the South Bend, Indiana, District DOR Office.

This position starts at an annual salary of $42,900 and may be commensurate with education and job experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

• Prepare, conduct, and evaluate training courses for individual and sales tax and with procedural issues.
• Correspond with taxpayers by telephone, in writing, or in person for providing technical tax information, tax law interpretation and procedural information in order to ensure compliance with state and federal laws.
• Provide assistance to taxpayers in person, by phone, or mail by advising, instructing, and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR) (sales, withholding, income, county innkeepers, food and beverage, motor corporations, motor fuel and special taxes).
• Audit various Department of Revenue tax returns and contacts taxpayers.
• Compute and issue refunds or delinquency notices.
• Compare state and federal tax returns to ensure accuracy of state return.
• Compute and assess penalty and interest paid on delinquent taxes.
• Establish payment plans for a taxpayer or business.
• Assist lower-level Tax Analysts regarding policy interpretation and procedures.
• Assist supervisor with workload distribution and short‑term planning.
• Interpret and apply state and federal tax laws, rules, and regulations in identifying and resolving technical tax problems.
• Collect data or information necessary for the conduct of a public hearing or trial.
• Prepare statistical reports regarding production and output and backlogs.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

You must meet the following requirement to be considered for employment:

• Extensive knowledge of state and federal tax laws, rules and regulations applying to each of the several types of taxes.
• Extensive knowledge of the procedures for properly preparing various tax return forms.
• Considerable knowledge of federal and state laws and legal procedures pertinent to estates and trusts.
• Ability to interpret and apply tax laws and regulations to individual situations.
• Broad knowledge of accounting and bookkeeping.
• Working knowledge of data processing procedures.
• Working knowledge of computers, both technical and word processing.
• Ability to discuss and settle tax problems using various legal resources.
• Effectively communicate, both orally and in writing.
• Ability to apply and understand ethics and confidentiality laws.
• Able to perform essential functions with or without reasonable accommodation.
• No…